Where do I start?
Visit with one of our licensed leasing agents and they will help you locate your future rental home. Once you decide on a property, you will be asked to complete the Application Packet and pay the applicable fees/deposits.
How much is the security deposit?
The security deposit is equal to one month’s rent.
What is the pet policy?
On each property detail page, it will list if pets are approved at that particular property. Please note, even if the property detail page states pets are allowed, there may be additional stipulations. Ask your leasing agent for more details. Service and Companion animals must be certified by a licensed physician. A Pet Screening Questionnaire must be completed for each pet and turned in with the application packet.
Pet Deposit is required with the Animal Addendum for each animal. Dogs and cats have a standard refundable pet deposit of $200 each due at the time the addendum is signed. There is also a one-time, non-refundable fee due for each pet as follows: for a 1 bedroom property this fee is $150. For properties with 2 bedrooms or more this fee is $75/bedroom. This fee covers one carpet cleaning service, one de-flea treatment and one deodorize service. If additional treatments or services are needed, the cost will be deducted from the Pet Deposit.
Dogs must be 2 years old or older, less than 40lbs, and be housebroken with a good rental history. The following breeds or mixed breeds with their lineage are not allowed without written approval from United Realty regardless of unit or property guidelines: Chow, Doberman, German Shepherd, Spitz, Rottweiler, Bull Mastiff, Belgian Malinois and Pit Bull. Any animal with a history of violent behavior will not be approved.
Cats (Domesticated) must be 2 years old or older, be spayed or neutered, have a good rental history and have lived with their owner for at least one year.
Fish, Rodents and Birds: A maximum of three (3) rodents or birds are allowed per unit. A $100 refundable pet deposit is required for aquariums of 20 gallons or more, rodents and/or birds.
Animals not noted above, including large dogs and animals under two years of age, may be approved by United Realty but may require additional deposits or special provisions. Written approval is needed prior to the animal being allowed in the unit.
Who do I contact for utilities to be connected?
How much is your application fee?
Each applicant must pay a $45 application fee.
Why would I need a guarantor?
A guarantor is required when an applicant does not qualify on their own according to the Lease Qualification Standards of United Realty. There is a $35 fee for each Guaranty form submitted. Each guarantor on a Lease Contract is also responsible to fulfill contractual obligations.
What is move in day procedure?
About a week prior to your move-in date, we will email you detailed instructions regarding any outstanding items needed before you can pick up your keys. You will need to make an appointment with our office prior to your move-in date. When you arrive for your appointment you will need confirmation that utilities have been connected, the full prorated rent, any other fees or deposit balances required, and any other documentation requested by your leasing agent. Once these items have been presented and payment made, you will be given the keys to your new rental home along with your Move-in Folder – containing important documentation for your records.
What if I need to sublease my unit or change roommates during a lease?
To change out a roommate during the lease term, the new resident will need to submit a complete Application Packet and $45 application fee. If approved, all residents will need to sign the Roommate Change Amendment and a $100 roommate change fee will be due at the time this Amendment is signed.
To sublease your unit, a subleasing fee of half of one month’s rent is due along with a signed Sublease Agreement (found under the “Forms” tab). You can only sublease if all residents plan to move out prior to the lease end date.
Whether you a changing out a roommate or subleasing your entire unit, you will not be released from contractual obligations until new residents are approved and all paperwork is signed and monies are paid. Please contact your Property Manager if you have any questions regarding this process.
How do I request maintenance work orders?
All maintenance requests must be submitted to our office in writing, as indicated in the Lease Contract. Submitting a request online through the Resident Web Access portal fulfills the “in writing” policy. The requests submitted online can also be tracked by you. If there is an emergency (i.e. – HVAC issues, leak, security issues) please call our office so the issue can be addressed as soon as possible.
How are after hour emergencies handled?
If you experience a maintenance emergency after hours, call the main office line at 979-260-1200 and choose the emergency maintenance option. Record your message and your call will be paged out to the on-call staff member to address. When recording your message, please be as detailed as possible and leave your full name, address and phone number so your call can be returned.
When and how do I get my security deposit/pet deposit returned?
First, it is important to know that per the Animal Addendum, the pet deposit that is paid becomes a part of the security deposit for that Lease Contract.
Upon move-out, residents must return all keys, have their account paid to-date, and provide our office with a forwarding address. In the case of multiple residents on a Lease Contract, please refer to paragraph 26 of the lease agreement regarding how the deposit refund check will be labeled.
No later than thirty (30) calendar days from the lease end/move-out date, a resident’s account will be reconciled and mailed to the forwarding address provided to our office. If no forwarding address was provided, the reconciliation will be mailed to the rental address with “Please Forward” stamped on the envelope.
What if I need to break my lease?
Please refer to the Options to Break Lease instructions found under the “Forms” tab. If you have any questions, please contact your Resident Coordinator.