Submitting a work order with United Realty should be simple, clear, and stress-free. Here’s a step-by-step guide to make sure your maintenance request gets to our team quickly and with all the details we need to assist you.

At United Realty, we want your home to feel comfortable, safe, and well-maintained. If something in your home needs attention, submitting a work order through your Resident Web Access portal is the fastest way to get help. Follow the steps below to make sure your request is routed correctly and handled as quickly as possible.

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1. LogIn to Your Resident Portal

Start by signing in to your Resident Web Access portal using your email and password. If you’ve never logged in before, you can create an account using the link provided in your welcome email or by contacting our team at resident@unitedrealtybcs.com for assistance.

2. Navigate to “Maintenance Requests”

Once inside your dashboard, look for the Maintenance Requests section in the main menu. This is where you can view past requests and submit new ones.

3. Click “Add Maintenance Request”

Select the option to add a new request. This will open a form where you can provide the details we need to address the issue.

4. Describe the Issue Clearly

Fill out the form with a clear description of what’s happening. The more specific you are, the better prepared our technicians can be when they arrive. If you would like a phone call before a technician comes out, please include your phone number in the description.

5. Attach Photos (If Applicable)

Photos can help our team identify the problem quickly and determine whether special parts or tools may be required. If you’re able, add images directly to your request.

6. Let Us Know About Pets

If you have pets in the home, be sure to select the pets present option.This is important for the safety and comfort of both your pets and our technicians.

7. Choose Your Entry Preference

Let us know whether maintenance can enter your home if you are not present.Selecting this option can help speed up scheduling if you’re unavailable during normal service hours.

8. Click “Submit”

Once everything is filled out, hit Submit. You’ll see your request added to your portal, and our maintenance team will begin processing it.

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If you have questions or need help with your portal, our team is always here to assist.Maintaining your home is a partnership — and we’re committed to providing prompt, dependable service every step of the way.